Terms and Conditions
All guests must sign a Release of Liability within 5 days of registration, or prior to the retreat if they have registered within 5 days of retreat start date. Guests agree to follow rules and regulations for safety as stipulated by La Luz personnel and may not attend any retreat without first completing the Release of Liability. Failure to sign the Release of Liability will result in a forfeiture of any payments made to La Luz.
By registering, guests recognize that there are certain inherent risks associated with the above described activities and assume full responsibility for injury to themselves and further release and discharge Erin OBrien and all other personnel associated with La Luz (known hereafter as La Luz personnel) for injury, loss, or damage arising out of use of or presence upon the facilities of La Luz personnel.
Cancellation Policy
It is your responsibility to read and understand our cancellation policy before making a reservation.
Naturally, no one books with the intention of cancelling or postponing their retreat, but unexpected things do happen.
CANCELLATIONS
To join the retreat you must have travel insurance. Please be sure that your insurance policy covers you for all relevant Sport Activities you will be engaging in during your retreat as well as Trip Cancellation.
La Luz will refund your payment if you cancel more than 90 days prior to the start date of the retreat. If you cancel within 89-31 days of the start date, you will receive a 50% refund. Any cancellations within 30 days will not be refunded.
Alternatively, you also have the option to apply credit toward a future retreat. If you cancel more than 90 days before the retreat start date, 100% of your payment can be applied to a future retreat. If you cancel between 89-31 days before the retreat start date, you can apply 50% of your payment to a future retreat. If you cancel with less than 31 days until the retreat, you can choose to credit 25% of your payment toward a future retreat.
LA LUZ CANCELLATION
In the unlikely event that the La Luz Retreats has to cancel, you will be credited toward a future retreat. La Luz Retreats is not responsible for any expenses incurred in preparation for a cancelled retreat, including flights, loss of work, and/or any other costs..
Privacy Policy
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, booking reference number, payment details, and information about your access to our website
Your data may be used for the following purposes:
a. Providing products and services you request: we use the information you give us to perform the services you have asked for in relation to your retreat, including any requested changes;
b. Contacting you in the event of any change or cancellation: we send you communications about the services you have asked for and any changes to such services. These communications are not made for marketing purposes and cannot be opted-out of;
c. Credit or other payment card verification/screening: we use your payment information for accounting, billing, and audit purposes, and to detect and / or prevent any fraudulent activities;
d. Administrative or legal purposes: we use your data for statistical and marketing analysis, systems testing, customer surveys, maintenance and development, or in order to deal with a dispute or claim. Note that we may perform data profiling based on the data we collect from you for statistical and marketing analysis purposes. Any profiling activity will be carried out with your prior consent only and by making best endeavours to ensure that all data it is based on is accurate. By providing any personal data you explicitly agree that we may use it to perform profiling activities in accordance with this Privacy Policy;
e. Immigration/customs control safety: we may be obliged to provide your information to border control agencies;
f. Security, health, administrative, crime prevention/detection: we may pass your information to government authorities or enforcement bodies for compliance with legal requirements;
g. Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us;
h. Provide tailored services: we use your data to provide information we believe is of interest to you, prior to, during, and after your travel with us and to personalise the services we offer to you, such as special offers to your favourite destinations or specific offers and deals;
i. Marketing: from time to time we will contact you with information regarding retreat promotions and ancillary products via e-communications. You will have the choice to opt in or opt out of receiving such communications by indicating your choice at the booking stage. You will also be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our direct marketing material.